{"draw":0,"recordsTotal":204,"recordsFiltered":2,"data":[{"id":21,"job_id":"298214","name":"Call Center Senior Sales Generalist","description":"

Why we will love you<\/h3>
You care about making a positive impact in the world.\u202f You understand greatness requires thinking differently.\u202f An inclusive and accepting work environment is important to you.\u202f\u202f\u202f\u202f \n\u202f\u202f\u202f\u202f \nA job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness.\u202f Join our team and start a better life for yourself.<\/div>

What you'll be doing day to day<\/h3>
\u2022\tDeliver excellent experiences to Call Center customers and maximize the sales by providing great offers and convenient complete solutions within complex range areas, always with empathy, understanding of customer needs and strong will to create a better life at home for the customer.\n\u2022\tProvide qualitative customer support in all call center communication channels, including live video calls, to secure a great customer experience, thus building trust in the IKEA brand\n\u2022\tVisualize complete attractive home furnishing solutions that matches the unique prerequisites and needs for the specific customer, demonstrating expert skills in advanced digital planning tools, in order to exceed customer expectations and maximize sales\n\u2022\tFind and present the best solution for the customer, demonstrating expert knowledge on certain complex range and\/or service areas \n\u2022\tMake use of call center proactive selling techniques in the customer contact to contribute to growth and sustained long-term profitability\n\u2022\tSteer sales and the customer meeting to balance customer needs and business goals<\/div>

Our team within IKEA<\/h3>
We are transforming how we meet our customers across all touchpoints to be seamless, effortless, and enjoyable. Connecting with IKEA in the ways customers need has never been more important to us. We also know that our customers demand increasing levels of accessibility from wherever they are and that has led to creating a transformed and very capable customer channel at IKEA.<\/div>

QUALIFICATIONS<\/h3>
\u2022\tMinimum 2 years of experience in sales roles\n\u2022\tProven skills in creating and selling complex home furnishing solutions\n\u2022\tSales and solutions-oriented with strong home furnishing interest\n\u2022\tKnowledge of home furnishing design \n\u2022\tExperience in relevant digital planning and sales tools to visualize attractive home furnishing solutions to customers \n\u2022\tStrong knowledge of general call center customer behavior across channels as well as of remote customer engagement\n\u2022\tAbility to understand and build on customer needs to proactively offer creative, complete home furnishing solutions that exceed customer expectation\n\u2022\tStrong selling skills and ability to adapt communication depending on situation and customer needs\n\u2022\tPassionate about detailed knowledge and a desire to further develop \n\nIf you don\u2019t recognize yourself in all these points, you might still be an excellent candidate for the role. We like to think long-term and invest in people\u2019s development together with us.<\/div>

Apply now!<\/h3>
JOB TYPE: Permanent, Hourly, Full-time \nPAY RANGE: $19.57-$30.58, offer range is $19.57-$22.51.\nAVAILABILITY REQUIRED- Open availability Monday through Sunday is required.\nHYBRID WORKPLACE: Up to 3 days onsite at the RCMP in Nottingham, MD and other days remote.\nBENEFITS ELIGIBLE: Yes \n\nAt IKEA, taking care of our co-workers and their dependents is a top priority. That\u2019s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to \u200bhelp everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!\n\n\u2022\tGenerous paid time off, holiday and sick time\n\u2022\tWiselyPay \u2013 get earned wages up to two days early\n\u2022\tPaid parental leave (up to 16 weeks)\n\u2022\tKinderCare tuition discount \u202f\n\u2022\tRetirement and bonus plans\n\u2022\tCo-worker discount, meal deal, and referral bonus\n\u2022\tPet insurance program\n\u2022\tEducation assistance and learning programs\n\u2022\tSafety shoe reimbursement\n\u2022\t24\/7 telehealth visits\n\u2022\tDental and vision plans\n\u2022\tMedical and Rx\u202fplans (must work min. 20 hrs\/wk)\n\u2022\tA fun and inclusive work environment\n\n\nThank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role<\/div>","category":"Corporate","country":"United States","state":"MD","city":"Baltimore, MD","postal_code":null,"payment_type":null,"url":"https:\/\/ikea.avature.net\/en_US\/External\/ApplicationMethods?jobId=298214","active":1,"language":"en","created_at":"2025-08-02T03:44:07.000000Z","updated_at":"2025-08-02T03:44:07.000000Z","posted_at":"2025-07-14T03:44:07.000000Z","job_type":"Full Time","travel":null,"job_req":"298214","latitude":null,"longitude":null,"location":"Baltimore, MD","short_description":null,"address":null,"source":"autojob","requirements":null,"custom_fields":{"positions_remaining":"20"},"expiry_date":"2025-08-06"},{"id":5,"job_id":"295373","name":"Call Center Financial Analyst","description":"

Why we will love you<\/h3>
You care about making a positive impact in the world.\u202f You understand greatness requires thinking differently.\u202f An inclusive and accepting work environment is important to you.\u202f\u202f\u202f\n\u202f \nA job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness.\u202f Join our team and start a better life for yourself.<\/div>

What you'll be doing day to day<\/h3>
You will work within the US Call Center to analyze data on performance to make decisions for business operations. You will also share these details globally to support the overall business. \n\n\u2022\tProvide relevant, user-friendly business information, promoting standardized reporting and securing competence in the organization\/unit (as applicable) to allow for analysis and understanding of performance and for making optimal decisions.\n\u2022\tPerform data analysis to identify trends, opportunities and potential risks, and present them in an understandable and actionable manner at a country\/unit level (as applicable).\n\u2022\tSupport retail\/country (as applicable) business navigation partners in achieving a healthy profits and loss through key performance analysis and evaluation. \n\u2022\tUse the understanding of how information is applied today, to determine the future needs of reporting at unit and country level. \n\u2022\tBe an ambassador for global business information solutions and common tools as well as the production of ad hoc reports when standard solutions are not available.\n\u2022\tSecure the multi-dimensional view of the business, when conducting the necessary analysis, to evaluate retail performance with the customer in focus<\/div>

Our team within IKEA<\/h3>
We are transforming how we meet our customers across all touchpoints to be seamless, effortless, and enjoyable. Connecting with IKEA in the ways customers need has never been more important to us. We also know that our customers demand increasing levels of accessibility from wherever they are and that has led to creating a transformed and very capable customer channel at IKEA.<\/div>

QUALIFICATIONS<\/h3>
\u2022\t1-3 years of experience within retail with a strong understanding of commercial and financial processes\n\u2022\t1-3 years of experience of implementing new ways of working using proven solutions to create efficiency within a call center environment \n\u2022\t1-3 years of experience in data analysis, developing metrics and projections based on data results\n\u2022\tAbility to take in new information, compile, organize, analyze and make releveant conlustions from substantial amounts of data \n\nIf you don\u2019t recognize yourself in all these points, you might still be an excellent candidate for the role. We like to think long-term and invest in people\u2019s development together with us.<\/div>

Apply now!<\/h3>
At IKEA, taking care of our co-workers and their dependents is a top priority. That\u2019s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to \u200bhelp everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!\n\nJOB TYPE: Permanent, Salaried, Full-time \nBENEFITS ELIGIBLE: Yes \nHybrid workplace: Up to 3 days in office and 2 days remote\n(Open Availability Required)\nSalary Range: $62,158-$89,949.25\n\nGenerous paid time off, holiday and sick time\nWiselyPay \u2013 get earned wages up to two days early\nPaid parental leave (up to 16 weeks)\nKinderCare tuition discount \u202f\nRetirement and bonus plans\nCo-worker discount, meal deal, and referral bonus\nPet insurance program\nEducation assistance and learning programs\nSafety shoe reimbursement\n24\/7 telehealth visits\nDental and vision plans\nMedical and Rx\u202fplans (must work min. 20 hrs\/wk)\nA fun and inclusive work environment\nThank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role<\/div>","category":"Corporate","country":"United States","state":"MD","city":"Baltimore, MD","postal_code":null,"payment_type":null,"url":"https:\/\/ikea.avature.net\/en_US\/External\/ApplicationMethods?jobId=295373","active":1,"language":"en","created_at":"2025-08-02T03:44:07.000000Z","updated_at":"2025-08-02T03:44:07.000000Z","posted_at":"2025-06-10T03:44:07.000000Z","job_type":"Full Time","travel":null,"job_req":"295373","latitude":null,"longitude":null,"location":"Baltimore, MD","short_description":null,"address":null,"source":"autojob","requirements":null,"custom_fields":{"positions_remaining":"1"},"expiry_date":"2025-08-04"}],"args":{"category":"Corporate,|,IKEA Home Services","empty":"empty","orderby":"posted_at desc","offset":null,"limit":null}}