{"draw":0,"recordsTotal":178,"recordsFiltered":2,"data":[{"id":96,"job_id":"303846","name":"IKEA Contact Center Experience Quality Specialist","description":"

Why we will love you<\/h3>
You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.\n\nA job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.<\/div>

What you'll be doing day to day<\/h3>
Leading and performing root cause analysis for the country in partnership with other internal stakeholders to capture customer feedback through all channels to enable continuous improvement. \n\n\u2022\tGather qualitative customer insight using all channels e.g. customer feedback, social media, call listening, web monitoring\/replays in order to enable continuous performance improvement\n\u2022\tHost calibration sessions across Call Center locations in order to define and share best practice, thus securing evaluation of customer interactions according to IKEA standards.\n\u2022\tCoordinate qualitative reviews and capture quality insight from partners in order to get insights of local performance, quality adherence and enable continuous performance improvement.\n\u2022\tPerform qualitative deep-dives, on own or group initiative, to support the Analytics team in order to confirm data-driven hypotheses based on qualitative findings\n\u2022\tMonitor customer contact and coach, onboard and train Team Leaders in evaluating co-worker quality in order to ensure adherence to quality standards\n\u2022\tIdentify and prioritize learning needs for co-workers, coordinating with Sales\/Resolutions, Knowledge Specialists and People & Culture, in order to ensure continuous learning and development\n\u2022\tIdentify improvement areas in the Experience Design domain in order to ensure adherence to quality standards\n\u2022\tProvide feedback to group Quality team connected to any needs or opportunities in order to secure resources for country specific improvements<\/div>

Our team within IKEA<\/h3>
We are transforming how we meet our customers across all touchpoints to be seamless, effortless, and enjoyable. Connecting with IKEA in the ways customers need has never been more important to us. We also know that our customers demand increasing levels of accessibility from wherever they are and that has led to creating a transformed and very capable customer channel at IKEA.<\/div>

QUALIFICATIONS<\/h3>
You have minimum 5 years of experience in quality, customer experience or continuous improvement role, minimum 3 years of experience of working as part of a matrix organization, either within global\/country set-up or across multiple sites\/partners, ideally in a leadership role. You can also demonstrate experience of working in cross-functional projects.\n\n\u2022\tStrong knowledge of customer needs and wishes throughout the shopping journey\n\u2022\tStrong knowledge of monitoring and insights generation methodologies within omnichannel environments\n\u2022\tBroad knowledge of the Call Center industry and in particular its design functions within globally steered organizations\n\u2022\tGeneral knowledge of continuous improvement functions within different industries, with focus on understanding and defining standards for customer and co-worker expectations\n\u2022\tStrong analytical skills and ability to turn insights into improvement needs\n\u2022\tStrong interpersonal skills with ability to engage and empower others\n\nIf you don\u2019t recognize yourself in all these points, you might still be an excellent candidate for the role. We like to think long-term and invest in people\u2019s development together with us.<\/div>

Apply now!<\/h3>
At IKEA, taking care of our co-workers and their dependents is a top priority. That\u2019s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to \u200bhelp everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!\n\nJOB TYPE: Permanent, Salaried, Full-time \nBENEFITS ELIGIBLE: Yes \nHybrid workplace: Up to 3 days in office(Baltimore)\n and other days remote\n(Open Availability Required)\nSalary Range: $56,778-$82,328.25\nGenerous paid time off, holiday and sick time\nWiselyPay \u2013 get earned wages up to two days early\nPaid parental leave (up to 16 weeks)\nKinderCare tuition discount \u202f\nRetirement and bonus plans\nCo-worker discount, meal deal, and referral bonus\nPet insurance program\nEducation assistance and learning programs\nSafety shoe reimbursement\n24\/7 telehealth visits\nDental and vision plans\nMedical and Rx\u202fplans (must work min. 20 hrs\/wk)\nA fun and inclusive work environment\nThank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role<\/div>","category":"Corporate","country":"United States","state":"MD","city":"Baltimore, MD","postal_code":null,"payment_type":null,"url":"https:\/\/ikea.avature.net\/en_US\/External\/ApplicationMethods?jobId=303846","active":1,"language":"en","created_at":"2025-08-25T17:44:07.000000Z","updated_at":"2025-08-25T17:44:07.000000Z","posted_at":"2025-08-23T17:44:06.000000Z","job_type":"Full Time","travel":null,"job_req":"303846","latitude":null,"longitude":null,"location":"Baltimore, MD","short_description":null,"address":null,"source":"autojob","requirements":null,"custom_fields":{"positions_remaining":"1"},"expiry_date":"2025-09-06"},{"id":51,"job_id":"302273","name":"Retail Sales Associate - Self Serve (12-19 Hours\/week)","description":"

Why we will love you<\/h3>
You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.\n\nA job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.<\/div>

What you'll be doing day to day<\/h3>
Optimizing the shopping experience through knowledgeable and attentive customer service to continually increase sales.\n\u2022 Creating relationships with customers to provide support in-store and remotely.\n\u2022 Acting as an expert and consultant on a broad range of products and services to inspire and inform customers.\n\u2022 Listening to, identifying, anticipating, and responding to customer needs.\n\u2022 Maximizing sales, while maintaining profitability, by actively steering customers towards top-selling and prioritized products.\n\u2022 Analyzing and adjusting sales space capacities based on sales location to secure high stock availability.\n\u2022 Supporting the implementation and upkeep of planned and promotional activities in, or involving, your product range.<\/div>

QUALIFICATIONS<\/h3>
2 years of experience in retail sales, preferably in the home furnishing sector\nFamiliarity with basic design principals and modular furniture planning<\/div>

Apply now!<\/h3>
JOB TYPE: Permanent, Part time\nBENEFITS ELIGIBLE: Yes\nHOURS: Hourly role.12-19 Hours\/week\n\n Retail environment, must have open availability Monday through Sunday\n\nThe pay range for this role is $17.24 to $24.58\n\nAt IKEA, taking care of our co-workers and their dependents is a top priority. That\u2019s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!\n\n\u2022 Generous paid time off, holiday and sick time\n\u2022 WiselyPay \u2013 get earned wages up to two days early\n\u2022 Paid parental leave (up to 16 weeks)\n\u2022 KinderCare tuition discount \n\u2022 Retirement and bonus plans\n\u2022 Co-worker discount, meal deal, and referral bonus\n\u2022 Pet insurance program\n\u2022 Education assistance and learning programs\n\u2022 Safety shoe reimbursement\n\u2022 24\/7 telehealth visits\n\u2022 Dental and vision plans\n\u2022 Medical and Rx plans (must work min. 20 hrs\/wk)\n\u2022 A fun and inclusive work environment<\/div>","category":"Retail","country":"United States","state":"MD","city":"Baltimore, MD","postal_code":null,"payment_type":null,"url":"https:\/\/ikea.avature.net\/en_US\/External\/ApplicationMethods?jobId=302273","active":1,"language":"en","created_at":"2025-08-25T17:44:07.000000Z","updated_at":"2025-08-25T17:44:07.000000Z","posted_at":"2025-08-04T17:44:06.000000Z","job_type":"Part Time","travel":null,"job_req":"302273","latitude":null,"longitude":null,"location":"Baltimore, MD","short_description":null,"address":null,"source":"autojob","requirements":null,"custom_fields":{"positions_remaining":"1"},"expiry_date":"2025-08-25"}],"args":{"city":"Baltimore, MD","empty":"empty","state":"IL,|,MD","orderby":"posted_at desc","offset":null,"limit":null}}