Recovery Manager

Full Time

United States, Atlanta, GA


• Minimum experience: 5 years • Experience in managing, leading and developing people preferably in customer centric service or retail environment. • Knowledge of business management principles, strategic planning, budgeting, and resource allocation


• Hires, onboards and trains the recovery leaders and co-workers. Directs the overall selection, onboarding, development of co-workers. Creates individual development plans to secure succession. Manages resource planning, co-worker relations issues and performance and delegates responsibilities. Ensures we have a highly competent and performing team capable of delivering an excellent customer shopping experience and securing department routines. • Reinforces affordability through second life product offer by managing department programs including buyback and furniture leasing as a service. • Serves as the leading circular ambassador of the IKEA brand to all co-workers and customers through repacking, recycling, spare parts library and Buy Back. • Secures commercial review is being used to develop the business and the co-worker's. Secure commerciality and safety of the AS-IS sales floor and other recovery areas. • Analyzes the business and determines opportunities to generate revenue, reduce cost and engage with customers. Contributes to the business plan and transfer cost budget process within the store. • Monitors store KPI performance and create tactical actions to improve performance of all recovery processes: including cross functional processes (Returns, Quality Claims, Back to stock, Selling). • Partners with all other areas to proactively allocate resources in order to meet the changing needs of the store. Creates strategies that result in internal service agreements with relevant partners. • Partners with Matrix and serves as a resource for other stores by providing proven solutions and best practices • Cooperates across functions and leads interdependently to ensure everyone understands and contributes to the recovery process by focusing on prevention, revenue, sustainability and quality.


You could think that we have supernatural powers, but the truth is that our team is really great at putting our insights together to detect potential risks early on. We’re a diverse group of people who work together to protect and strengthen the IKEA brand through our laser focus on risk management, data protection, compliance, business operations, health and safety. Thanks to us our assets, co-workers, visitors and customers can feel safe. At least we think that’s pretty cool!

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Job details

  • REQ code 69985
  • Total vacancies 1
  • Category Retail
  • Job type Full Time
  • Location Atlanta, GA, United States