Central Fulfillment Unit Manager

Full Time

United States, Perryville, MD


• University degree (Economics, Logistics, Supply Chain Management) or proven performance in logistics/commercial/supply chain management • 4-6 years working experience in a management position (preferable in distribution, retail, logistics or similar) • Proven successful leadership in a big organisation, delivering both business result and people development • Retail/home furnishing/supply chain/customer service experience and interest • Experience of working as a management team member with proven ability to make a difference by positively influencing the business directly as well as through good collaboration • Knowledge of labour laws and third-party relations (unions, external service providers etc.) • Experience in securing the implementation of mid-term and long-term strategies and plans and set/follow up goals • Proven ability to influence in a matrix organisation • Successfully lead projects or processes on country/market/national level • Good coaching and/or mentor, advisory and facilitation skills, conflict management skills and problem solving experience • Fluent in English, both written and verbal


• Accountable for high performing daily operations connected to the assigned central fulfilment unit including standard operating procedures, planning, execution, follow up and day to day continuous improvement of operations, relevant negotiations, IWAY and legal compliance with a focus on quality in all touch points for the lowest possible cost. • Accountable for budget and results connected to the assigned central fulfilment unit and to initiate actions when necessary to optimize costs in order to contribute to the performance, productivity, cost development and efficiency of central fulfilment operations. • Accountable for securing implementation of new warehousing processes, technology and ways of working in the central fulfilment unit. • Accountable for creating a safe and secure working environment and securing compliance to Standard Operations Procedures (SOPs). • Accountable for securing efficiency and continuous improvement to reach excellence in operations as defined in the Customer Fulfilment Business Plan and the GSP agreement including delivery performance, quality and productivity improvements as well as cost optimization. • Accountable for collaboration and cooperation of the unit with key partners and stakeholders on all levels including market, group, internal, external, within and outside of INGKA. Including: representation of the central fulfilment unit in related decision bodies, contribution with both knowledge and expertise to optimal operational and multichannel development, related business- and process forums, sourcing activities as well as to all matrices, global and market initiatives and competence networks. • Accountable for securing seamless communication with all relevant stakeholders connected to the unit's operations both within and outside of INGKA stricktly following a customer-centric, collaborative, end-to-end and process oriented mindset. • Responsible for leading, coaching and developing a high performing unit organisation and Unit Management Team including communication, flexibility, performance culture, competence development, succession planning. Responsible for creating and actively maintaining a work environment which supports equality, diversity and inclusion, and well-being. • Accountable for promoting and stimulating entrepreneurial orientation in the assigned central fulfilment unit and to secure contribution to knowledge sharing, knowledge management, improvement, development and innovation activities. • Accountable for the implementation of the Customer Fulfilment sustainability agenda in the assigned central fulfilment unit.


We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!

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Job details

  • REQ code 75725
  • Total vacancies 1
  • Category Supply chain and distribution services
  • Job type Full Time
  • Location Perryville, MD, United States