Customer Experience Manager

Minimum Years of Experience: 7 • Previous retail experience required. • Previous management and leadership of large teams or groups required. • Proven track record with developing high level leaders • Previous experience working through others by influencing, collaborating, and co-creating in matrix and interdependent organizations required.

• Ensures a great IKEA shopping and brand experience to drive repeat visitation to IKEA. • Utilizes customer insights and feedback to improve customer satisfaction and ensure a seamless shopping experience from home to home. • Ensures a better understanding of the local customer, market and community to enable a better local connection to the store experience, solutions, and commercial calendar • Ensures that the Customer Experience team works in compliance with the IKEA code of conduct and IKEA Employment Standards. • Manages local community involvement and stakeholder relations, including public affairs. • Identifies, recruits, retains and develops talent to secure a diverse, competent, high performing team and future succession. Supports the leaders in doing the same with their co-workers. • Shares knowledge and good examples within your country to support competence development. • Oversees the local business plan and logistics action plan by ensuring these actions are implemented. Ensures proper follow up to make adjustments when necessary. • Leads the Loyalty and Customer Service team and working in collaboration with the Commercial Team, Logistics team to secure a seamless and high quality multichannel shopping experience

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

JOB TYPE – Regular, Full-time, In Location, Onsite; Retail, Sales, Services, Supervisor, People and Business Management, Home Furnishing HOURS – Salaried, Retail Management SHIFTS – Fully open work schedule availability including evenings and weekends required; Operations generally range between the window of 8am to 10pm; Minimum one weekend off per month; Work schedules are published one month in advance PAY – The starting rates/salary for this position range from $96,822 to $144,336 and will be based on equivalent work experience POSTING – The anticipated closing date is on or around 6/04/25 PROCESS – Due to the holidays, please expect some delays in the recruitment process BENEFITS ELIGIBLE? – Yes At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more! *Generous paid time off, holiday and sick time *WiselyPay – get earned wages up to two days early *Paid parental leave (up to 16 weeks) *KinderCare tuition discount *Retirement and bonus plans *Co-worker discount, meal deal, and referral bonus *Pet insurance program *Education assistance and learning programs *Safety shoe reimbursement *24/7 telehealth visits *Dental and vision plans *Medical and Rx plans (must work min. 20 hrs/wk) *A fun and inclusive work environment POLICY – Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role.