Service Fulfillment Operations Team Leader

• University degree (Economics, Logistics, Supply Chain Management) or proven performance in logistics/commercial/supply chain management. • 2-4 years working experience in a leadership position (preferably in distribution, retail, logistics or similar). • Proven successful leadership in delivering both business results and people development. • Retail/home furnishing/supply chain/customer service experience and interest. • Experience in securing the implementation of mid-term and long-term strategies and plans and set/follow up goals. • Experience in working in a matrix organization. • Successfully lead projects or processes on country/market/national level. • Good coaching and/or mentor, advisory and facilitation skills, conflict management skills and problem-solving experience JOB TYPE: Permanent, Full-time BENEFITS ELIGIBLE: Yes Hybrid workplace: 3 days in the US Retail Unit and 2 days remote Salary Range: $83,009-$149,658 Salary range based on geo tier • 3 openings across three time zones; 1 EST, 1 CST and 1 PST "Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role."

As a Service Fulfilment Operations Team Leader, you will drive operational excellence, secure compliant and efficient ways of working, and lead a high-performing team to deliver outstanding service experiences. In this role, you will: • Oversee the setup, configuration, and daily operations of assigned solution(s) to meet market needs and deliver service fulfilment excellence within scope. • Ensure compliant ways of working by following standard operating procedures, IWAY, agreed frameworks, and legal requirements—while securing that co-workers operate in line with local health, safety, security, and environmental legislation. • Drive operational efficiency through route planning, dynamic capacity steering, and optimal use of service capacities. • Enable effective support for daily operations by securing root cause analysis of problems to optimize the fulfilment of home furnishing services. • Analyze service fulfilment excellence measurements to continuously improve efficiency in execution and ensure high-quality customer experiences within scope. • Collaborate actively with key partners at Group and Country level and/or units, representing Service Fulfilment in related forums. • Monitor and advance the Customer Fulfilment sustainability agenda to improve efficiency within the area of responsibility. • Lead, coach, develop, and inspire a high-performing team, fostering communication, flexibility, competence growth, succession planning, and a work environment that supports equality, diversity, inclusion, and well-being. • Provide learning opportunities to service partners to ensure they have the knowledge and skills to perform their tasks effectively.

We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!

University degree (Economics, Logistics, Supply Chain Management) or proven performance in logistics/commercial/supply chain management. 2-4 years working experience in a leadership position (preferably in distribution, retail, logistics or similar). Proven successful leadership in delivering both business results and people development. Retail/home furnishing/supply chain/customer service experience and interest. Experience in securing the implementation of mid-term and long-term strategies and plans and set/follow up goals. Experience in working in a matrix organization. Successfully lead projects or processes on country/market/national level. Good coaching and/or mentor, advisory and facilitation skills, conflict management skills and problem-solving experience

JOB TYPE – Permanent, Full-time BENEFITS ELIGIBLE? Yes/No HOURS – Hour’s level, shift schedule, weekend hours? At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more! • Generous paid time off, holiday and sick time • WiselyPay – get earned wages up to two days early • Paid parental leave (up to 16 weeks) • KinderCare tuition discount • Retirement and bonus plans • Co-worker discount, meal deal, and referral bonus • Pet insurance program • Education assistance and learning programs • Safety shoe reimbursement • 24/7 telehealth visits • Dental and vision plans • Medical and Rx plans (must work min. 20 hrs/wk) • A fun and inclusive work environment