Product Quality Leader

• 3 years of solid experience of business processes and working methods within retailing. • 3 years of experience in managing, leading, and developing people preferably in customer centric service or retail environment. • Knowledge of business and management principles, budgeting and resource allocation, retail store operations and Cost of Poor Quality (COPQ)

Leads, develops and manages the product quality work in the retail store. Continuously drives competence development and increases awareness around the importance of correcting identified issues, performing investigations and creating reports with the purpose of reducing product quality issues. • Acts as a member of the Recovery team and proactively contributes to achieving common objectives and goals. • Ensures all quality claims meet the 24-hour mandatory reporting and are brought to a successful resolution. Serves as the main point of contact for the store and the Service Office. • Processes all related claims documentation and ensures timely follow up of the resolutions. Reconciles and ensures credit to the store for all quality claims. • Reports all store product and packaging quality problems are investigated and communicated to matrix partners. • Works with Imonitor quality related questions on a consistent basis and champions all necessary changes to become compliant. • Ensures that all store stakeholders are kept informed about products on quality. • Contributes to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

In our team we make a virtue to cut waste and keep the quality while saving time and money. You could say that we increase operational excellence without sacrificing what IKEA customers want: a wide range of well-designed, functional home furnishing products at low prices. It’s a collaborative process of continuous improvement and an ongoing challenge to make the most of every single thing.

JOB TYPE – Regular, Full-time, Hourly Team Leader; In Location, Onsite; Retail, Sales, Services, Supervisor, People and Business Management, Home Furnishing HOURS – From 38 to 40 hours per week (HL4) SHIFTS – Fully open work schedule availability including evenings and weekends required; Operations generally range between the window of 5:30am to 10pm; Minimum one weekend off per month; Work schedules are published one month in advance PAY – The starting rates/salary for this position range from $23.61 to $33.67 and will be based on equivalent work experience POSTING – The anticipated closing date is on or around 10/02/25 BENEFITS ELIGIBLE? – Yes At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more! *Generous paid time off, holiday and sick time *WiselyPay – get earned wages up to two days early *Paid parental leave (up to 16 weeks) *KinderCare tuition discount *Retirement and bonus plans *Co-worker discount, meal deal, and referral bonus *Pet insurance program *Education assistance and learning programs *Safety shoe reimbursement *24/7 telehealth visits *Dental and vision plans *Medical and Rx plans (must work min. 20 hrs/wk) *A fun and inclusive work environment POLICY – Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role.