Customer Service Team Lead

• 3 years leadership experience • Retail sales experience preferred • Associate’s Degree preferred

• Leads and provides coaching to coworkers to provide a consistent customer experience and operation in Frontline, Returns, Home Delivery and Car Loading Area • Ensures customer service coworkers have the knowledge and empowerment to make decisions that creates a great customer experience • Understands and recognizes coworker contribution through customer feedback surveys and team recognition • Assists the Customer Service Manager in the development of solutions based on customer issues, concerns, and suggestions • Ensures coworker competence with IKEA systems, while monitoring performance of coworkers against agreed goals and following up as needed • Monitors IKEA portal for customer feedback and supports coworkers to resolve customer issues quickly and efficiently • Secures accurate money handling and oversees money handling security routines

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

JOB TYPE – Regular, Full-time, Hourly Team Leader; In Location, Onsite; Retail, Sales, Services, Supervisor, People and Business Management, Home Furnishing HOURS – From 38 to 40 hours per week (HL4) SHIFTS – Fully open work schedule availability including evenings and weekends required; Operations generally range between the window of 8am to 11pm; Minimum one weekend off per month; Work schedules are published one month in advance PAY – The starting rates/salary for this position range from $26.97 to $38.50 and will be based on equivalent work experience POSTING – The anticipated closing date is on or around 11/03/25 BENEFITS ELIGIBLE? – Yes At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more! *Generous paid time off, holiday and sick time *WiselyPay – get earned wages up to two days early *Paid parental leave (up to 16 weeks) *KinderCare tuition discount *Retirement and bonus plans *Co-worker discount, meal deal, and referral bonus *Pet insurance program *Education assistance and learning programs *Safety shoe reimbursement *24/7 telehealth visits *Dental and vision plans *Medical and Rx plans (must work min. 20 hrs/wk) *A fun and inclusive work environment POLICY – Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role.