Retail Customer Service Manager

• 5 years leadership experience • 2 years experience leading leaders • Retail sales experience preferred • Bachelor’s Degree preferred

• Understands and recognizes coworker contribution through customer feedback surveys and team recognition • Oversees and ensures daily operations are completed according to processes and routines within frontline, returns, and home delivery • Supervises cash handling procedures to ensure money handling is securely managed • Ensures coworker competence with IKEA systems while monitoring performance of coworkers against agreed goals and following up as needed • Handles escalated customer issues that cannot be resolved at a coworker level • Ensures a smooth customer flow in frontline area and the execution of IKEA’s returns policy

In our team we take pride in seeing everyone around us grow and develop, and we encourage people to experiment, test, try - and sometimes fail. As long as they learn along the way! We know that everything is changing more rapidly today and that we sometimes need to lead in the unknown. So we throw ourselves out there to explore new possibilities and ways of doing things to make both our people and our business prosper.

Permanent, Salaried Open availability required including nights, weekends and holidays to support the needs of the retail business. $81,692 - $118,856 / year depending on experience. At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to ​help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more! Generous paid time off, holiday and sick time WiselyPay – get earned wages up to two days early Paid parental leave (up to 16 weeks) KinderCare tuition discount   Retirement and bonus plans Co-worker discount, meal deal, and referral bonus Pet insurance program Education assistance and learning programs Safety shoe reimbursement 24/7 telehealth visits Dental and vision plans Medical and Rx plans (must work min. 20 hrs/wk) A fun and inclusive work environment Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role