Unit Data Analytics Specialist

Enable excellent understanding of the performance status of the country Remote Customer Meeting Point (RCMP) and its root causes by leveraging global analytics tools and defining actionable insights.

• Provide analytics to validate and support in building of hypotheses, in close cooperation with global Remote Analytics, in order to create insights in performance and guide business decision making. • Create and run ongoing reports specific to country, in order to build continuous insight in local performance and help identifying areas for improvement. Actively analyse all relevant data sources, in order to create accurate and compelling insights. • Generate insights, in order to support the Experience Design Manager in creating awareness and triggering action both within and beyond the RCMP, in order to create great customer experiences and maximise business outcomes. • Ensure close collaboration and integration with group Remote Analytics, in order to align on common priorities and ways of working, as well as to share insights. • Ensure collaboration with Sales and Resolutions, as well as other relevant stakeholders within country RCMP, in order to share actionable insights and contribute to continuous improvement

-University degree in Mathematics or Statistics and 1 year of related experience, or minimum 3 years of related experience -Experience in working as an analyst in a contact centre environment. Experience in working within a global matrix organisation. -Fluent in English, both written and spoken -Excel Data Analytics -Power BI, Power Automate - Preferred -SQL Experience, Certified