Seasonal Customer Experience Co-worker II - HL2 - Parent

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself."

"• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience. • Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager. • Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience. • Builds emotional connections through meaningful and empathetic interactions with customers. • Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed. • Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns."

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

JOB TYPE: Seasonal, Part-time 20-34 hours/week BENEFITS ELIGIBLE: No HOURS: Hourly role. Retail environment, must have open availability Monday through Sunday The pay range for this role is $17.58 to $24.83 Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check as a condition of employment for this role.