Customer Resolutions Specialist

You care about making a positive impact. You understand greatness requires thinking differently. An inclusive work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. If you want to contribute, grow, and share your uniqueness, join our team and start a better life for yourself.

• Resolves customer issues by collecting pertinent information, informing customers of options, and finding an acceptable resolution. - Resolves customer issues with urgency while balancing the needs of the customer; as well as the needs of the IKEA store, Customer Support Center while considering operational procedures and costs. - Collaborates with our Store partners, service providers and installation providers to satisfy customer issues and to ensure customer standards are met or exceeded. - Provides customers with a forum to express their concerns and react in a professional and empathetic manner. - Maintains accurate records of customer resolutions and follow through/negotiate credits and/or discounts based on Return policy/incident and coordinate the return of merchandise with the customer. - Creates and supports reporting Customer Resolution metrics to ensure KPIs are being met. - Contributes to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!

• 1 year of call center, sales or customer service experience preferred.

JOB TYPE – Regular; Full time BENEFITS ELIGIBLE - Yes HOURS – 38-40 hours/week; Retail environment. Must have open availability Monday through Sunday. The full hourly range for this role is $23.23 - $32.82 At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to ​help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more! *Generous paid time off, holiday and sick time *WiselyPay – get earned wages up to two days early *Paid parental leave (up to 16 weeks) *KinderCare tuition discount   *Retirement and bonus plans *Co-worker discount, meal deal, and referral bonus *Pet insurance program *Education assistance and learning programs *Safety shoe reimbursement *24/7 telehealth visits *Dental and vision plans *Medical and Rx plans (must work min. 20 hrs/wk) *A fun and inclusive work environment